Please read these booking conditions carefully; they are an important part of your contract for your holiday. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these conditions and agree to them.
In these booking conditions, ‘you’ and ‘your’ means all people named on the booking form (including anyone who is added or replaced at a later date). ‘We’, ‘us’ and ‘our’ means Nevis Adventures (UK) Ltd.
Our registered company name, company number and registered office address are as follows:
Nevis Adventures (UK) LTD
Suite 13 Bradford Chamber Business Park
Company Registration Number: 09431385 England
Travel Trust Association Membership Number: Q3738
Nevis Adventures has its headquarters in Bradford, England and is supported by various affiliated supporting companies throughout St. Kitts & Nevis. The support companies provide an external supporting role to and for the benefit of Nevis Adventures. Certain designated support companies render in-person customer care support services including the provision of activities and car rentals to represent Nevis Adventures, and can therefore enter into any contract in the name of, for or on behalf of Nevis Adventures. You have a legal and contractual relationship with these support companies. Nevis Adventures does not accept nor assume any domicile at any place, location or office in the world (also not at the offices of its supporting companies), other than its registered office in Bradford, England.
Making your booking
All bookings depend on the availability of accommodations and other arrangements. You, as the person in charge of the booking, must be 18 years or older at the time of booking. All other members of your party must authorise you to make the booking based on these booking conditions. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these booking conditions. You, as the party leader, are responsible for making all payments due to us.
If the accommodation is available, and we have received all the relevant payments from you, we will provide you with written confirmation either by post or by email as soon as reasonably possible. If you book with us online, we will acknowledge that we have received your booking and then send you confirmation by email. If you book by post or phone, we will send your confirmation to you by post unless you tell us at the time of booking that you would prefer it to be provided by email. This confirmation will show your booking details, the amount you have paid and the amount you still owe for the booking. As soon as you receive your confirmation, it is your responsibility to check that the information is correct and advise us of any errors immediately. Please ensure that names are exactly as stated on the relevant passport. We have no responsibility or any errors in any documentation except where an error is made by us. In making a booking, you consent to your information being passed on to the relevant persons. The booking information you provide to us will be passed on only to the relevant supporting companies or other persons necessary for the provision of your accommodation and activity arrangements.
We or our supporting companies have the right to refuse any booking before we send you your written confirmation. If we do this, we will tell you in writing and promptly refund any money you have paid to us. In this case, neither we nor the supporting companies will have any legal responsibility to you.
Even if we have sent a written confirmation, we have the right to cancel a booking where there are reasonable grounds to believe that (1) it is not legitimate (2) you are likely to breach any of our booking conditions (3) the information supplied by you in relation to your booking is incorrect (4) you have behaved vexatious, abusive or unlawful to our staff or suppliers. If we cancel your booking, we will tell you in writing and neither we nor the supporting companies will have any legal responsibility to you.
When you book, you must pay the deposit amount then due plus any applicable booking fee by debit or credit card, or by sending us a cheque. We only accept payment in pounds sterling. We must then receive the rest of the money owned no less than 8 weeks (56 days) before the start of your stay. We will automatically collect the balance owned on the card that you used to pay the deposit, unless you settle the amount owed before that date. If you book less than 8 weeks (56 days) before the start of your stay, you must pay for the booking in full by debit or credit card, or by bank transfer, at the time of booking.
If you do not pay any payment due in relation to your booking by the appropriate date, we or our supporting companies, are entitled to assume that you want to cancel your booking. In this case, your booking will be cancelled immediately, and you may receive a refund of all money you have paid to us for your booking (apart from cancellation charges and, if it applies, any amendment charges and credit card charges you have already paid). We will also charge a cancellation administration fee of £25.
Offline or cash payments are a violation of our terms of service. We prohibit off-site payments because paying outside of our website makes it harder for us to protect your information and puts you at a greater risk of fraud and other security issues.
We keep the prices charged by us or supporting companies under constant review and may be increased or reduced at any time. We may also correct mistakes in the pricing of our arrangements at any time. We will confirm the price of your booking when you make it. As changes and mistakes happen, you must check the price and all other details of your chosen arrangements at the time of booking. All prices quoted or otherwise given to you include all charges and any taxes or government charges which may apply to your booking at the time it is made.
Occasionally we make offers giving you the chance to book accommodations or activities with either no deposits, or a price that is lower than usual. We will give you details of any terms that may apply to the offer before, or when, you make your booking. If you cancel you must pay all other cancellation charges which may apply.
We can decide to extend or withdraw any offer at any time, should we wish to do so.
Website and brochure details
We aim to make sure that the information we and our supporting companies provide is presented accurately on our website, in brochures and other promotional literature or materials we produce and distribute. There may be small differences between the actual accommodations and their descriptions. This is usually because we are always aiming to improve services and facilities. Occasionally problems mean that some accommodations or activities are not available or may be restricted. If this happens, we will inform you as soon as reasonably possible. We cannot accept responsibility for any changes or closed to local services or attractions mentioned on our website or brochures. All information is given in good faith and believed correct at the time of printing. We cannot be held responsible for any errors or omissions, unless this was caused by our negligence.
Travel Trust Association (TTA) membership
We are a member of TTA, membership number Q3738. We are obliged to maintain a high standard of service to you by TTA’s code of conduct. We provide full financial protection for our holidays which don’t include flights, by way of a bond held by Travel Trust Association, of 2 Crown Square, Woking, Surrey, GU21 6HR. Please visit www.thetravelnetworkgroup.co.uk for further information.
If you change or cancel your booking
If you wish to change any details of your confirmed booking, we will do our best to make the changes. However, we must receive your notice in writing by post or email. We may agree to accept notice over the telephone, but this should be arranged with us first. You may be asked to pay us an administration charge of £25 for each change.
If you have to or want to cancel your booking after it has been confirmed, you must phone us on the number shown on your booking confirmation as soon as possible. The day we receive your notice by phone to cancel is the date on which we will cancel your accommodation and/or activities bookings. Depending on your reason for cancellation, you may receive a refund of all money you have paid to us for your boking (apart from the booking fees and, if it applies, any amendment charges and credit card charges you have already paid). We will also charge a cancellation administration fee of £31 for each week or part of a week per booking.
The conditions for getting a refund referred to above only apply if the cancellation applies to all members of your party. Under your contract, to qualify for a refund you must have one of the following reasons and you may be asked to send evidence:
- Illness or pregnancy (we will need to see medical evidence that you or a member of the party is unfit to travel). We will not cover pregnancy is the relevant person was pregnant before the booking was made. And we will not refund if the woman is due to give birth within 14 weeks (98 days) of the arrival date.
- Redundancy (if the employment has been a continuous with the same employer for at least two years)
- Jury or witness service (in a court of law)
- Illness or death of a close relative (a close relative is defined as a husband, wife, civil partner, son or daughter, son or daughter in law, parent, mother in law or father inn lure, grandparent, sister of brother or fiancé.
- Your hone is damaged and cannot lived in because of fire, storm, subsidence or malicious driving.
- The police have asked you to stay home, following a burglary at your home or place of business, during the period of your holiday or within the seven days before this.
- You are in HM Forces and are posted unexpectedly or have leave cancelled if you are in the police
- You have been placed in quarantine
Please note that all of the above reasons must have arisen after you made your booking and must not have been within your knowledge at the time of your booking. This particularly applies to pre-existing illness.
You may also receive a full refund from us if you cannot reach your destination due to snow or flood conditions or as a result f being involved in an accident while on the way there (This only applies if you have made every effort to try and complete your journey. You will need to provide evidence to us from the police or highways Agency). Although a refund is available in these circumstances, you may prefer to delay your arrival. In these cases, we will give you a 15% refund for each 24-hour delay (up to 72 hours maximum – 45%).
The following reasons for cancellation do not qualify for a refund as set out above:
- suicide or attempted suicide
- deliberate self-injury
- the effect of alcohol or drugs
- or any other reason which is not specifically referred to above
If the reason for cancellation does not fall within one of those given above, for example, you do not want to travel, your leave is cancelled by your employer (other than HM Forces or the police) and so on, you will have to pay a cancellation charge based on the number of days before the arrival date at the accommodation that we receive notice, as shown in the following table. This means that if you have paid the balance of your total holiday cost and then have to, or want to, cancel, you may receive a refund of part of the cost. However, if you have not paid your total booking cost, by the time of your cancellation, you may have to make a further payment to cover the cancellation charge.
In the table below, total cost means the total cost of the accommodation booking, including any activities and extra items. You will still have to pay any booking fees, credit card charges and administration fees for making any changes. If you have already paid booking fees, credit card charges and administration fees, we will not refund these if you cancel.
If you have any concerns about material which appears on our Website or you wish to make use of content on our Website other than that set out above, please contact firstname.lastname@example.org or by using any methods detailed on our Contact Us page.
Your reviews and contributions to our Community
You are invited to submit reviews and contributions to our online Community. If you contribute content to our Community, you agree to grant us a non-exclusive, royalty-free license to publish and use all your material in any way at any time on our Website, social media and for marketing purposes. You shall remain the owner of the copyright in any submitted material. You also agree to indemnify us from all claims and liabilities (including legal fees) which arise from your contribution to our Website. If you are a consumer, this means you will be responsible for any loss or damage we suffer because of your breach of these conditions.
Any content you upload to our Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose. We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded to our Website constitutes a violation of their intellectual property, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Website.